Orders will be dispatched the next working day following the order. In the event that a product is not available, we will contact you shortly.
The customer is responsible for providing his full address as well as any details necessary for the location of the address by the delivery person. No refund will be made for a returned package due to an address not found.
All orders are carefully packed so that the products reach you in perfect condition. However, we cannot control temperature or handling between the time of shipment and the time of delivery. We cannot be held responsible for any deterioration of the contents of the order once the package has been left with the delivery person.
All sales are final.
For deliveries outside Canada, the customer is responsible for all brokerage fees, import fees, customs fees and any other tax specific to the country inhabited by the customer. The amount invoiced by Qantu is limited to the total amount of products purchased and transport costs.
Our chocolates can be easily stored for more than a year if they are kept in a cool and dry place. A temperature between 16 and 20 degrees Celcius is recommended. It is not recommended to place chocolate in the refrigerator as it will capture the odors of other foods in addition to absorbing moisture.
Our products may contain traces of dairy products, eggs, soy, nuts, peanuts or gluten. If you have allergies, please contact us before placing your order to validate the ingredients we use.
If you have any questions or special requests when placing your order, please let us know before making your purchase.